Return Policies

Return Policy

RETURN & REFUND POLICY

At Caswud, we take immense pride in the craftsmanship of our premium wooden kitchenware and tableware. Every platter and chopping board is carefully inspected before it leaves our facility. However, we understand that sometimes things don’t go as planned.

We offer a 7-Day Return & Replacement Window from the date of delivery.

## Eligibility Criteria for Returns

To ensure a fair process for both our customers and our artisan team, we accept returns only if the product meets the following conditions:

The item must be completely unused, unwashed, and in the exact same condition that you received it.
It must be kept in its original packaging with all tags, labels, and protective wrapping intact.
You must provide the digital receipt or proof of purchase (Order ID).

Important Note: Since wood is a natural material, slight variations in grain patterns and natural color tones are completely normal and are not considered manufacturing defects.

## Damages and Transport Issues

Please inspect your package immediately upon delivery. If your wooden item has suffered transit damage, cracking, or if you received the wrong product:

Please take a clear photograph or a short video of the damaged item and its packaging.
Email us at support@caswud.com within 48 hours of receiving the delivery.
Once verified, our team will dispatch a fresh brand-new replacement at zero additional cost to you.

## Non-Returnable Items

Certain types of products cannot be returned or exchanged due to hygiene and customization reasons:

Customized/Personalized Items: Any platter or board that has been custom-engraved or sized according to your specific request.
Used Kitchenware: For hygiene reasons, any item that has come into contact with food or has been washed cannot be returned.
Sale Items: Products purchased during clearance sales, flash sales, or using specific promotional gift cards are final sale and cannot be returned.

## The Return & Exchange Process

If your return meets the eligibility criteria, here is how the process works:

Initiate the Request: Drop an email to support@caswud.com with your Order ID and the reason for the return.
Approval & Pickup: Once our support team approves your request, we will arrange a reverse pickup from your address (subject to courier availability in your pincode).
Self-Shipping (If applicable): In rare cases where reverse pickup is unavailable, we may request you to ship the product back to our warehouse. We will credit a fixed shipping allowance back to you once we receive the item.

## Refunds

Once your returned item reaches our warehouse, it will undergo a quick quality check by our team. We will notify you via email regarding the approval or rejection of your refund.

Approved Refunds: If the product passes inspection, your refund will be automatically processed back to your original payment method (Credit Card, Debit Card, UPI, or Net Banking) within 5 to 7 business days.
Late or Missing Refunds: If you haven’t received your refund after 7 business days, please check with your bank or credit card company first, as processing times can vary. If you still need help, feel free to contact us.