Privacy Policies

At Caswud, we are deeply committed to protecting your personal data and ensuring a secure shopping experience. This Privacy Policy outlines how we collect, utilize, and safeguard your personal information when you visit our website, browse our premium wooden collections, or make a purchase from us.

By accessing our services or purchasing our products, you agree to the practices described in this policy. If you do not agree with these terms, please refrain from using our website.

## What Personal Information We Collect

To fulfill your orders and provide a seamless browsing experience, we collect certain details when you interact with our platform:

Identity & Contact Details: Your name, shipping address, billing address, email ID, and active phone number.
Order & Transaction Data: Information about the specific wooden platters, chopping boards, or tableware you purchase, along with payment confirmations.
Technical & Usage Data: Your IP address, browser type, device details, and how you navigate through our website (collected automatically via cookies).
Customer Support Interaction: Any information or feedback you share when reaching out to our support team via email or chat.

## How We Use Your Information

We process your data strictly to deliver top-notch service and enhance your experience with Caswud. Your information is used for:

Order Fulfillment: To process your payments, manage shipments, handle reverse pickups/returns, and send you order tracking updates.
Customer Communication: To respond to your queries, assist you with product care guidelines, or notify you about important changes to our services.
Fraud Prevention: To detect, investigate, and prevent unauthorized transactions or malicious activities on our website.
Marketing & Updates: With your consent, to share exclusive launches, seasonal offers, and content related to kitchen decor and wooden tableware. You can opt out of these updates at any time.

## Data Sharing and Disclosures

We value your trust and never sell your personal data to third parties. We only share necessary details with trusted service providers who help us run our business:

Logistics & Delivery Partners: Reliable courier companies that ensure your wooden products reach your doorstep safely.
Payment Gateways: Secure, encrypted payment processors that manage your transactions safely (we do not store your credit card or net banking credentials on our servers).
E-commerce Platform Vendors: Secure infrastructure providers (like Shopify or similar platforms) that host and power our online store.
Legal Requirements: If demanded by law, we may disclose information to comply with valid legal processes or protect the rights and safety of Caswud and its users.

## Cookies and Tracking Technologies

Our website uses cookies and similar tracking pixels to enhance performance and analyze user behavior. Cookies help us remember items in your shopping cart, understand which product pages are most popular, and tailor a smoother experience for you.

You can choose to disable cookies through your personal browser settings; however, doing so may limit your ability to use certain features or complete purchases smoothly on our site.

## Data Security & Retention

We implement robust administrative and technical security measures to keep your data safe. While no online transmission is 100% secure, we continuously update our protocols to prevent unauthorized access.

We retain your personal information only as long as necessary to fulfill your orders, meet accounting requirements, or comply with statutory legal obligations.

## Your Privacy Rights

Depending on your jurisdiction, you have the right to access, update, correct, or request the deletion of the personal information we hold about you. If you wish to review your details or unsubscribe from our promotional emails, simply click the 'Unsubscribe' link in our newsletters or reach out to our team directly.

CONTACT US FOR ANY PRIVACY QUERIES

OUR SUPPORT TEAM IS HERE TO HELP

Email: support@caswud.com
Corporate Address: [588/9,Sanoli Road,Near Bhim Goda Chowk,Panipat<Haryana 132103]
Customer Support: +91 999260090/9355075000 (Mon-Sat, 10 AM - 6 PM)